Terms and conditions

1. Subject

These General Terms and Conditions are intended to regulate the relationship between “Kabata 2620” Ltd.; EIK 208688903; with registered office and management address: 12 Budilnik Street, Sofia, hereinafter referred to as “we, us, our, the Company”, and the customers, hereinafter referred to as “you, your, the Customer”, of the reservation website “kabata2620.com”, owned by the Company.

2. General information

1.Company name: “Kabata 2620” Ltd.Registered office and management address:
2.Adress:
Country: Bulgaria
Region: Sofia (Capital)
Municipality: Stolichna Municipality
City: Sofia, postal code 1618
Vitosha District
12 Budilnik Street
3.Company ID: 208688903
4.Email address: [email protected]
5.Telephone: +359 888 930 176
6.Business activity address:
Country: Bulgaria
Region: Blagoevgrad
Municipality: Bansko
City: Bansko, postal code 2770
25 Vasil Aprilov Street

3. Terms for reservations

You can make a reservation in the following ways:
Through this website
By email or telephone
Through one of the booking agencies we work with
How the reservation process works:
After submitting a booking request, you will be required to pay for the requested number of nights, as well as any additional services you may have selected. No deposit is held. After payment is completed, you will receive a reservation confirmation.Immediately prior to check-in, you will need to provide the necessary information described in the Privacy Policy for registration purposes (we will contact you regarding this). You will then receive an access code for the house.

4. Prices and payment

Prices:
All prices on this website, as well as those listed in the price lists located at the property, are in euros анд инцлуде the applicable tourist tax where such tax applies.
Payment:
We accept payments by bank transfer, as well as by debit/credit card via V-POS. The accepted card types are debit, credit, and business Visa and Mastercard cards. Transactions are processed through the MasterCard Identity Check and VISA Secure security programs. We do not store any bank card data used for payments made through the website. If a refund is required for an amount paid by bank card, the amount will be refunded to the same card used for the payment. For security reasons, the maximum amount for card payments is 6,000 euros.

5. Rights and obligations

1. The Customer has the following rights:
Right of withdrawal:
You may cancel your reservation no later than 30 calendar days before the first overnight stay or 24 hours after making it. We accept reservations made at least two days before the first night of your stay. To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract through an unambiguous statement (for example, by email). You may use the attached standard withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send your notification before the expiry of the withdrawal period. We will refund all amounts paid for the reservation using the same payment method used for the transaction. Right to claim (complaint):
If the service does not correspond to its description, you have the right to submit a complaint requesting: performance of the service in accordance with the contract, a price reduction, or termination of the contract. We are liable for the conformity of the service with the contract for two years after its conclusion and no more than 14 calendar days after the discovery of the non-conformity. A complaint may be submitted orally or in writing. When submitting a complaint, the consumer must also attach the following documents on which the claim is based: receipt or invoice; protocols, reports, or other documents establishing the non-conformity of the service with the agreed terms; other documents establishing the claim in terms of grounds and amount.
2. The Customer has the following responsibilities:
By agreeing to these General Terms and Conditions, you declare that you are at least 18 years old.
You agree to use the property responsibly and to take care of the property and its furnishings.
Bringing pets is prohibited.
The maximum number of guests is 4.
Smoking inside the house is prohibited.
Parents take full responsibuility of the safety of their children.
No loud celebrations or parties are allowed.
You agree not to disturb neighbors and to comply with public order regulations.You are responsible for any damages caused during your stay. You may be charged additionally for such damages. In case of refusal to pay, liability may be sought through legal proceedings.

6. Conflict resolution

Alternative dispute resolution (ADR) between consumers and traders represents an out-of-court conciliation procedure based on a voluntary principle. It is carried out through conciliation commissions. You have two options for this:
To use the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr/
‍To submit an application for mediation directly to the Consumer Protection Commission (CPC) at the following address: https://kzp.bg/bg/pomiritelna-komisiya
‍Disputes shall be resolved in a spirit of goodwill and mutual cooperation, and where this is not possible, through court proceedings in accordance with Bulgarian legislation.

7. Control bodies

Commission for Personal Data Protection
Address: Sofia, 1592, 2 Prof. Tsvetan Lazarov Street
Telephone: (02) 91 53 519
Email: [email protected]
Website: www.cpdp.bgConsumer Protection Commission
Address: Sofia, 1000, 4A Slaveykov Square, floors 3, 4, and 6
Telephone: (02) 933 05 65
Email: [email protected]
Website: www.kzp.bgNational Revenue Agency
Address: Sofia, 52 Knyaz Alexander Dondukov Blvd.
Telephone: 0700 18 700
Email: [email protected]
Website: www.nra.bg

1. General information

“Kabata 2620” Ltd. (“we”, “us”, or “our”) is committed to protecting your privacy and conducting its activities in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data. This policy sets out how we process the personal data we collect from you or that you provide to us.
Data Controller:
Company name: “Kabata 2620” Ltd.
Registered office and management address:
Country: Bulgaria
Region: Sofia (Capital)
Municipality: Stolichna Municipality
City: Sofia, postal code 1618
Vitosha District
12 Budilnik Street
EIK (Company ID): 208688903
Email address: [email protected]
‍Telephone: +359 888 930 176
Business activity address:
Country: Bulgaria
Region: Blagoevgrad
Municipality: Bansko
City: Bansko, postal code 2770
25 Vasil Aprilov Street

2. Какви данни събираме

We use the following types of personal data:
Full name
Phone numbe
rEmail address
Gender
Personal identification number (EGN) – in connection with the mandatory registration in ESTI
Date of birthDocument number (identity card or passport) – in connection with the mandatory registration in ESTI
By agreeing to this policy, you also agree to provide these data. We do not collect any of your personal data other than which that you voluntarily provide to us.

3. How we use your information

We use your personal data for the following purposes:
Communication with you regarding your inquiries – based on legitimate interest
Fulfilment of the obligation to register guests in the ESTI (Unified Tourist Information System) – based on a legal obligation
Creation and management of reservations – based on contract performance
If we do not process these personal data, we may not be able to provide our services to you.
Legal basis for processing:
Performance of a contract
Legal obligation
Legitimate interest
Retention period:
We store personal data for a period of 5 years from the last overnight stay or in accordance with the requirements of applicable legislation, which may impose a longer retention period.We do not use automated decision-making based on the data you provide.

4. Sharing with third parties

We share your personal data with the following third parties:
Service providers engaged by us to perform functions or activities on our behalf
Payment processing partners
Regulatory authorities, tax and financial authorities, judicial, administrative, and law enforcement authorities, all in accordance with applicable law
Technical support: IT specialists providing technical assistance
Some of the services we use may transfer data outside the EU. In such cases, we ensure that this is done in accordance with Article 49(1)(b) and (c) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

5. Your rights

You have the following rights regarding your personal data:
Right to be informed
Right of access to your data
Right to rectification of inaccurate data
Right to erasure of data
Right to restriction of processing
Right to data portability
Right to object to processing
You also have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.
You have the right to judicial or administrative protection in case your rights have been violated.Right to lodge a complaint: You have the right to lodge a complaint regarding the processing of your personal data with us to the Commission for Personal Data Protection, which is the competent supervisory authority.
Commission for Personal Data Protection:
Address: Sofia, 1592, 2 Prof. Tsvetan Lazarov Street
Telephone: (02) 915 3519
Email: [email protected]We may refuse to delete your personal data if they are necessary for compliance with a legal obligation (pursuant to Article 17(3)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016). To exercise these rights, you may contact us at: Email: [email protected], Telephone: +359 888 930 176

6. Security of the data

We implement the following measures to protect your data:
SSL certificate for data encryption
Secure servers with regular updates
Access control to personal data
Regular security reviews
Firewalls and antivirus software

7. Changes to this policy

We keep the right to update the content of this privacy pollicy. All changes will be uploaded to this page.

8. Contact

For questions regarding this policy, you may contact us at:
Email: [email protected]
Telephone: +359 888 930 176
Last updated: 15.05.2026

Kabata 2620