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Cosmopolitan Hotel & Wellness

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Cosmopolitan Hotel & Wellness 1-3 Dobri Nemirov str, GPS: 43.845342, 25.949757
Ruse 7000

082 805050 0884 200888

https://www.cosmopolitanhotelbg.com/[email protected]

GENERAL TERMS AND CONDITIONS

Where mentioned below, Hotel Cosmopolitan AD website refers to:

(WWW.)COSMOPOLITANHOTELBG.COM

The Website IS OWNED AND OPERATED BY:

HOTEL COSMOPOLITAN AD / Hotel Cosmopolitan AD

Ident. No. 201344433 / Ident No. 201344433

Id. VAT No. BG201644433 / Registered VAT No: BG201644433

Krasimir Angelov Dakov / Krasimir Angelov Dakov

Address:

Bulgaria / BULGARIA

Ruse

Dobri Nemirov Str. 1-3 / 1 Dobri Nemirov Str.

reg. Ruse / Ruse

common Ruse / Postal Code: 7000

The following channels can be used to contact the legal entity:

– by phone: 082 805050 / 0884 200888 /

– on site at the hotel

– via e-mail: [email protected]

- through the hotel website: www.cosmopolitanhotelbg.com - contact form

– via the hotel website: www.cosmopolitanhotelbg.com – via the phone numbers and email addresses provided in the Contacts section

Current bank details of Hotel Cosmopolitan AD:

Bank: Eurobank Bulgaria AD / Eurobank Bulgaria AD

BIC: BPBIBGSF

IBAN: BG61BPBI79211042672902 – account in BGN / bank account in BGN

IBAN: BG70BPBI79211442672901 – account in EUR / bank account in EUR

GENERAL CONDITIONS FOR THE USE OF THE WEBSITE OF THE HOTEL COSMOPOLITAN and the VIRTUAL RESERVATION MODULE ON THE WEBSITE OF THE HOTEL

Where not indicated, here or on the hotel's website, all prices are in Bulgarian Lev and include VAT

THE PRICES FOR THE DIFFERENT SERVICES, PACKAGES, EXTRA BEDS, RESERVATION GUARANTEE POLICIES AND THE CURRENT CANCELLATION POLICIES ARE CONTAINED IN THE RESERVATIONS MODULE ON THE HOTEL'S WEBSITE at:

https://booking.quendoo.com/no-name-XQPhAjhbOI/

YOU CAN FAMILIARIZE WITH THE CURRENT PRICES OF OUR SERVICES, OUR ACCOMMODATION TARIFFS, WAYS TO GUARANTEE AND CANCEL RESERVATIONS as from the HOTEL WEBSITE PRESS THE BOOK NOW BUTTON FROM THE MAIN MENU.

The page for each service presented on the Site indicates the price, the main characteristics of the service and additional information aimed at helping to make an informed choice when purchasing the desired service.

All prices are listed on the website. Hotel Cosmopolitan has the right to make changes to the published services and prices at any time and without warning. Some of the information published on the Site may refer to products, services or programs that are not currently offered or available.

The ordered services are paid for by credit or debit card through a virtual POS terminal, as well as by bank transfer.

The client gets access through the website www.cosmopolitanhotelbg.com. The customer declares that he agrees to pay in advance for the services selected by him. When paying through a virtual POS terminal, the User deposits an amount equal to the value of the order made through a virtual POS terminal, and only after the deposit transaction is confirmed, the ordered services are provided.

The deposit is made by entering data required by the bank operator in order to complete the transaction. The User declares that he is familiar with the General Terms and Conditions for payment through a virtual POS terminal of the Card Operators and of the bank issuing his bank card.

If the card issuing bank or card operator refuses to confirm the payment made, Cosmopolitan AD does not provide the ordered services, and in case of suspicion of using a foreign or fake bank card, it notifies the relevant authorities of this, in which case it has the right to transmit all available information to them for that user, including their personal data if available.

www.cosmopolitanhotelbg.com has the right to change the technology and design of the Services provided without prior notice.

These terms and conditions may be updated at any time without special notice to Customers. www.cosmopolitanhotelbg.com is not responsible if the Customer has not read the latest version of these terms and conditions.

When using the services of www.cosmopolitanhotelbg.com, the client undertakes to comply with these conditions, as well as all other conditions set by the legislation of the Republic of Bulgaria and international legislation, even if they are not mentioned in these conditions.

CANCELLATION TERMS, PENALTIES AND DEPOSIT REFUND TERMS CAN BE FOUND BELOW IN THE DOCUMENT

RULES FOR ACCOMMODATION, STAY AND LEAVING OF THE HOTEL ROOMS

Check-in and check-out hours:

– Check-in: after 2:00 p.m.

– Check-out of the rooms: until 12:00 p.m.

– Children up to 0-3.99 years stay free of charge.

– Children from 4-11.99 years old pay a fee for an extra bed when it needs to be provided in the double accommodation service.

– Children over 12 years old pay the full 100 (one hundred) % package for an adult. Prices for such children are calculated as for adults.

Check-in at the hotel takes place through the presentation of personal documents certifying the identity of the guests.

The data provided by you is protected, in accordance with the Personal Data Protection Act and the normative acts regulating the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act. This information will be used only and solely in connection with the reservations made and will not be provided for other purposes. Additional information can be found in the Privacy Policy section of the hotel website

RESERVATION AND ACCOMMODATION POLICY on-site and through the VIRTUAL MODULE ON THE WEBSITE OF THE HOTEL

You can make a reservation at Hotel Cosmopolitan, Ruse, in one of the following ways:

– by phone: 082 805050 / 0884200888

– by phone: 0884200887 / 0884200889

– via e-mail: reception cosmopolitanhotelbg.com

– on site at the hotel.

– through the hotel website: www.cosmopolitanhotelbg.com

A reservation should contain the following information: the name and surname of the guest, his nationality, exact dates of arrival and departure, telephone, e-mail for feedback, room type, number of rooms, number of guests.

You will receive a confirmation of the reservation made to the e-mail specified by you. It will describe the type and number of rooms booked, the date of check-in and check-out of the hotel, the number of adults and children specified in the booking request, as well as the amount due. Once you have received the confirmation, please read your booking information carefully and contact us in case any correction is needed.

The hotel requires 100 (one hundred) % of the reservation value as a guarantee deposit.

Once we receive the security deposit amount, your reservation will be considered valid and finally GUARANTEED.

If payment is not made within 3 days, the hotel reserves the right to cancel a reservation.

When a customer makes a reservation at the Cosmopolitan Hotel, he is considered to have familiarized himself with the present general terms and conditions and agrees with them.

Reservations accepted by phone, e-mail or through our website are considered to be an emerging contractual relationship.

The completed payment is considered as full acceptance of these general terms and conditions for staying at our hotel.

CONDITIONS FOR CANCELLATION OF RESERVATIONS

If you wish to cancel a reservation made by you, this can be done in one of the following ways:

– by phone: 082 805050 / 0884200888

– by phone: 0884200887 / 0884200889

– via e-mail: [email protected]

In a period no later than 3 (three) days before the date of accommodation, the client does not owe a penalty and the deposit is refunded.

In case of cancellation less than 3 (three) days before the date of check-in or in case of no-arrival on the day of check-in, the customer owes a penalty in the amount of the amount paid as a guarantee deposit, and the reservation will be considered canceled.

Hotel Cosmopolitan reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotelier. In these cases, the hotelier:

- Offers accommodation for another period, while maintaining the same conditions and prices.

- Refunds the deposit paid by the customer within 30 (thirty) working days to a bank account, counted from the date of receipt of a written request for this from the tourist, without paying a penalty to the same (the refund is sent to the same card with which it was payment made)

REFUNDS

Refunds to customers are made in the following ways and terms:

- If the payment was made by bank transfer from a member country of the European Union, the deadline is 14 days for refunding the amount, otherwise "Hotel Cosmopolitan Ad"

CANNOT guarantee refund time.

- If the payment is made with a Virtual or Local POS Terminal, the term is up to 14 working days

RESERVATION CHANGE

If you wish to change your booking after you have received confirmation, we will do our best to help you.

If it is necessary to return an amount paid by card

Refunds will only be made to the card used to guarantee the reservation.

The amount will only be refunded to the bank account if the reservation is guaranteed by payment to the bank account.

ACCOMMODATION PRICES - PRICE POLICIES

Where not indicated, here or on the hotel's website, all prices are in Bulgarian Lev and include VAT

THE PRICES FOR THE DIFFERENT SERVICES, PACKAGES, EXTRA BEDS, RESERVATION GUARANTEE POLICIES AND THE CURRENT CANCELLATION POLICIES ARE CONTAINED IN THE RESERVATIONS MODULE ON THE HOTEL'S WEBSITE at:

https://booking.quendoo.com/no-name-XQPhAjhbOI/

YOU CAN FAMILIARIZE WITH THE CURRENT PRICES OF OUR SERVICES, OUR ACCOMMODATION TARIFFS, WAYS TO GUARANTEE AND CANCEL RESERVATIONS as from the HOTEL WEBSITE PRESS THE BOOK NOW BUTTON FROM THE MAIN MENU.

ACCOMMODATION PRICES IN THE COSMOPOLITAN HOTEL INCLUDE:

* single, double and/or additional accommodation in a room selected by the client on a BB basis - accommodation and breakfast.

* free use of indoor pool in the spa center of the Cosmopolitan Hotel

* free use of the Cosmo Gym fitness center at the Cosmopolitan Hotel

* free use of the complex's Wi-Fi internet network

* tourist tax, tourist insurance and 9% VAT.

Check-in: after 2:00 p.m.

Release: until 11:00 a.m.

Early check-in and late check-out: possible upon further confirmation.

Breakfast:

Monday - Friday: from 7:00 a.m. to 10:00 a.m

On weekends and national holidays: from 8:00 a.m. to 10:00 a.m

The hours and possible conditions of the provision of breakfast may be changed, about which the guests will be informed in advance.

The price is in Bulgarian leva and includes:

* single, double and/or additional accommodation in a room selected by the client on a BB basis - accommodation and breakfast.

* free use of indoor pool in the spa center of the Cosmopolitan hotel

* free use of the Cosmo Gym fitness center at the Cosmopolitan Hotel

* free use of the complex's Wi-Fi internet network

* tourist tax, tourist insurance and 9% VAT.

Parking:

free parking spaces - subject to availability - no reservation possible

Guarded parking spaces - prior reservation at the reception is required - BGN 10/day

Underground garage - prior reservation at reception is required - BGN 30/day

Services for an additional fee:

Room service

Conference rooms

Wellness center - steam facilities, massages, facial and body therapies and body shaping and conditioning treatments

*** Advance booking is required

Spa opening hours:

Monday - Friday: 11:00 - 22:00

Saturday and Sunday: 10:00 - 22:00

Hacienda Restaurant opening hours:

Monday - Friday: 08:00 - 23:00

Saturday and Sunday: 08:00 - 23:00

Hours /Working hours/ and possible conditions of service provision may be changed, about which guests will be informed in advance.

The prices for accommodation at the Cosmopolitan Hotel are indicated on the hotel's official website: www.cosmopolitanhotelbg.com

VIDEO SURVEILLANCE

Hotel "Cosmopolitan" is equipped with a permanent video surveillance system in the common areas. From check-in to the hotel until check-out, each guest grants the right to be photographed, videotaped or photographed without payment or remuneration. By using the hotel's services, you agree to video surveillance and compliance with internal security rules.

PUBLIC ORDER POLICY IN HOTEL "COSMOPOLITAN AD"

The hotel administration may terminate the provision of services to those guests who violate the rules, do not comply with the hotel's policy, in the event of refusal to cooperate, in the event of actions endangering the health of other guests or staff of the complex, the property or behavior that violates good morals, after payment of relevant damage charges.

In case of default, the Management has the right to remove the guest's luggage and belongings from the room occupied by him. If the situation escalates and the guest does not follow this policy, the hotel will call the police.

SMOKING POLICY

The entire hotel building, including rooms and apartments, is non-smoking.

The smoking area in the hotel is only in our summer garden.

We appreciate your cooperation with our smoking policy.

PET POLICY

Our pet policy does not allow pets in the public areas, restaurants, bars, Spa and Wellness Center and conference rooms. Walking through public areas with pets is only permitted when entering and exiting your hotel room. If you wish to arrive with a pet, you must notify the hotel at least 24 hours prior to your arrival. There is an additional charge of BGN 50 per day for a pet. Pets must be accompanied by a guest and always kept on a leash or in a bag/carrier. Please note that we only accept small to medium breed pets (up to 10kg).

BAGGAGE STORAGE POLICY

Subject to occupancy, the guest may store their luggage at their own risk for loss or damage for any reason in the luggage room. Baggage cannot be stored for more than 30 days. The hotel reserves the right to refuse storage. Luggage storage is only permitted for items belonging to guests arriving at the hotel with a confirmed reservation or who have had a reservation and left their room.

Luggage or guest items from other commercial establishments are not permitted to be stored in the luggage storage room.

PROPERTY DAMAGE POLICY

The guest will be responsible for any loss or damage to hotel property caused by themselves, their guests or any person for whom they are responsible. Damages found after leaving the rooms - rooms found littered, in complete disarray and/or "ruined" will be subject to a BGN 200 deep cleaning fee and/or third party fees if applicable.

POLICY ON DISEASES AND EPIDEMICS

The hotel reserves the right to refuse accommodation to a guest who has arrived with a communicable disease. In case of illness during the stay, please inform the reception staff. In case of serious illness, you may be asked to get appropriate medical attention from a nearby health facility. During outbreaks, we have the right to implement precautionary measures at our discretion or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate in the circumstances.

RIGHT TO REFUSE ACCESS TO SERVICES POLICY

Hotel Cosmopolitan AD is privately managed. We reserve the right to refuse service to anyone for any reason(s) and this does not violate the laws of the Republic of Bulgaria. The hotel has a zero tolerance policy where we will refuse service or accommodation at our hotel or may remove a person who refuses to comply with reasonable standards and policies established by the Republic of Bulgaria and hotel management. The hotel will refuse service or evict a guest: for refusing or non-payment of accommodation, who is under the influence of alcohol, drugs or other intoxicating substance and acts in a manner that disturbs the peace of other guests or does not comply with state liquor laws; cannot properly supervise their children at all times, seek to use the hotel for illegal purposes; sought to bring into the hotel: an illegally possessed firearm; or anything, including an explosive or dangerous or toxic substance, which is illegal to possess and which may be dangerous to other persons; destroys, damages, defiles or threatens to damage hotel property or guests; causes or permits persons to exceed the maximum allowable room occupancy, refuses to adhere to reasonable standards or policies established by hotel management.

POLICY ON DISEASES AND EPIDEMICS

The hotel reserves the right to refuse accommodation to a guest who has arrived with a communicable disease. In case of illness during the stay, please inform the reception staff. In case of serious illness, you may be asked to get appropriate medical attention from a nearby health facility. During outbreaks, we have the right to implement precautionary measures at our discretion or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate in the circumstances.

PRIVACY POLICY OF HOTEL COSMOPOLITAN AD

Adopted on 25/05/2018.

Approved by: Krasimir Angelov Dakov /manager/

Hotel Cosmopolitan AD, EIK: 201344433 with headquarters and management address: Ruse, 1 Dobri Nemirov Street is a personal data controller within the meaning of Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act. The privacy policy of Hotel Cosmopolitan AD aims to inform natural persons (data subjects) about the purposes and grounds for processing personal data, the rights and ways of exercising them by the data subjects, the categories of recipients to whom the data may be disclosed , the mandatory or voluntary nature of providing the data.

1. General information:
1.1 The privacy policy of Hotel Cosmopolitan AD has been prepared and is based on the requirements and principles for the protection of personal data adopted by Regulation (EU) 2016/679 (General Data Protection Regulation-GDPR) regarding the protection of natural persons in connection with processing of personal data and on the free movement of such data.
1.2 In the sense of Regulation (EU) 2016/679, the definitions used in this Policy have the following meaning:
Personal Data means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by an identifier such as a name, an identification number, location data, an online identifier or by one or more characteristics specific to the physical, the physiological, genetic, psychic, mental, economic, cultural or social identity of that natural person;
Processing means any operation or set of operations performed on personal data or a set of personal data by automatic or other means such as collection, recording, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, dissemination or other way in which the data is made available, arranged or combined, restricted, deleted or destroyed;
A personal data registry means any structured set of personal data that is accessed according to certain criteria, whether centralized, decentralized or distributed according to a functional or geographical principle.
An administrator is any natural or legal person, public body, agency or other structure that alone or jointly with others determines the purposes and means of processing personal data; when the purposes and means of this processing are determined by the law of the EU or the law of the Republic of Bulgaria, the administrator or the special criteria for its determination may be established in the law of the European Union or in the law of the Republic of Bulgaria;
Data subject – is a natural person who is identified or who can be identified based on certain information representing personal data directly or indirectly;

2. Principles of personal data processing
2.1 Hotel Cosmopolitan AD processes personal data in a manner that applies appropriate technical and/or organizational measures. The following principles are followed during processing:
 the data is collected for specific, legitimate purposes and is not processed in a manner incompatible with these purposes ("appropriateness of personal data processing and purpose limitation")
 lawful, good faith and transparent processing of personal data with respect to the data subject (lawfulness, good faith and transparency)
 proportionality and limitation of personal data processing in relation to the purposes for which the data are processed ("minimizing the data");
 limitation of storage for a period not longer than necessary for the purposes for which the personal data are processed ("storage limitation")
 Processing in a way that ensures an appropriate level of security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, applying appropriate technical or organizational measures ("integrity and confidentiality")
 accuracy and timeliness of personal data processing.

3. Basis for processing personal data:
3.1 Hotel Cosmopolitan AD processes personal data on the basis of:
 the processing is necessary for compliance with a legal obligation that applies to Hotel Cosmopolitan AD in its capacity as a personal data administrator.
 the processing is necessary for the performance of a contract with Hotel Cosmopolitan AD, to which the data subject is a party or to take steps at the request of the data subject prior to the conclusion of a contract.
 the data subject has consented to the processing of his personal data for one or more specific purposes. In cases where personal data is processed solely on the basis of consent, the data subject has the right to withdraw consent at any time. Withdrawal of consent by the data subject is not applicable in cases where data processing is based on a legal or contractual basis.
Hotel Cosmopolitan AD processes personal data independently or by assigning data processors in accordance with the law.

4. Hotel Cosmopolitan AD, as an administrator, does not process personal data such as racial or ethnic origin, political views, religious or philosophical beliefs, or membership in trade union organizations, as well as the processing of genetic data, biometric data for the sole purpose of identifying the individual, health data or data about the natural person's sex life or sexual orientation, unless the data subject has given his express consent to the processing of such personal data for one or more specific purposes.

5. Purpose of personal data processing.
5.1 Hotel Cosmopolitan AD, as a company operating in the field of hotels, restaurants and tourism, processes personal data for the following purposes:
 hotel accommodation
 organization of meals in its restaurants
 use of spa, wellness and fitness services
 additional tourist services (transportation, excursions and others)
If you refuse to provide personal data, Hotel Cosmopolitan AD will not be able to provide the requested hotel and tourist services or carry out the relevant commercial transaction, insofar as the processing of personal data is largely in fulfillment of the company's legally and normatively established obligations (except in the cases , for which personal data is processed on a basis other than the legal one).

6. The personal data that individuals provide to Hotel Cosmopolitan AD when submitting a request for the provision of hotel and tourist services and/or carrying out other commercial transactions are processed for the purpose of analyzing whether these services can be provided to individuals for the relevant period, with the aim of protecting their health, as well as with the aim of proper identification of the parties to the commercial transactions carried out in fulfillment of the hotel's legally and normatively established obligations.

7. The processing of personal data is most often in fulfillment of statutory obligations of Hotel Cosmopolitan AD, resulting from legal requirements regulating the hotel and other accompanying commercial activities, financial and accounting activities, money laundering prevention activities, for the purposes the automatic exchange of financial information in the sense of the Tax and Insurance Procedural Code, pension, health and social security activity, human resources management activity, etc.

8. Except in cases where it is necessary to fulfill a legally established obligation of the personal data administrator, processing of personal data is permissible and when it is necessary to fulfill obligations under a contract with Hotel Cosmopolitan AD, according to which the natural person for whom is a party to which the data refer, as well as for actions preceding the conclusion of a contract with Hotel Cosmopolitan AD, undertaken at the request of the person or when the natural person to whom the data refer has expressly given his consent to the processing.
Apart from the described cases, processing of personal data of data subjects is permissible in the presence of a legitimate interest of Hotel Cosmopolitan AD or of a third party, when the same have priority over the interests or fundamental rights and freedoms of the data subject /customer/, for example for the purpose crime prevention including fraud, money laundering and terrorist financing prevention, other legitimate purposes.

9. The personal data of the subjects are stored within the statutory periods according to the requirements of the applicable special laws.

10. Persons under the age of 18 (eighteen) are data subjects with the right to a higher level of protection of their personal data. In connection with the direct offering of information society services to children, the processing of a child's data is lawful if the child is at least 16 years old. If the child is under 16 years of age, this processing is lawful only if and to the extent that such consent is given or authorized by the person having parental responsibility for the child.

11. Rights of data subjects (customers, individuals to whom the data relates)

11.1 Information - the data subject has the right to information including: identification data of Hotel Cosmopolitan AD, contact details for the hotel and the data protection officer; The purposes and legal basis for the processing; The recipients or categories of recipients of the personal data, if any; The controller's intention to transfer the personal data to a third party/third country (when applicable); The period of storage of personal data; The existence of automated decision-making, including profiling (if any); Information about any rights that the data subject has; The right to appeal to the supervisory authority.

11.2 Access to your own personal data - the subject n

and the data has the right to receive from Hotel Cosmopolitan AD confirmation as to whether personal data related to it is being processed and, if so, to obtain access to the data and the following information: Purpose of processing; The relevant categories of personal data; The recipients or categories of recipients of the personal data, if any; The controller's intention to transfer the personal data to a third party (where applicable); The period of storage of personal data; Existence of the right to correct personal data, as well as the right to object to the processing of personal data; The existence of automated decision-making, including profiling (if any); Information about any rights that the data subject has; The right to appeal to the supervisory authority.

11.3 Correction (if the data is inaccurate) - the data subject has the right to ask Hotel Cosmopolitan AD to correct the inaccurate personal data related to him without undue delay.

11.4 Deletion (right "to be forgotten") - The data subject may request from Hotel Cosmopolitan AD deletion if one of the following conditions is present:
 The personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
 The data subject withdraws his consent, on which the data processing is solely based, and there is no other legal basis for the processing / processing pursuant to a legal obligation of Hotel Cosmopolitan AD, a contract concluded with the company/;
 The data subject objects to the processing and there are no overriding legal grounds for the processing;
 Personal data were processed illegally;
 Personal data must be deleted in order to comply with a legal obligation under the law of the European Union or the law of the Republic of Bulgaria, which applies to Hotel Cosmopolitan AD in its capacity as an administrator;
 The personal data were collected in connection with the provision of information society services to children and the consent was given by the holder of parental responsibility for the child.

11.5 Restriction by Hotel Cosmopolitan AD or the personal data processor - for the possibility of using this right, specific conditions are necessary, such as:
 The accuracy/timeliness of the personal data is disputed by the data subject. In this case, the restriction of processing is for a period that allows Hotel Cosmopolitan AD to check the accuracy of the personal data;
 The processing is unlawful, but the data subject does not wish the personal data to be deleted, but instead requests the restriction of its use;
 Hotel Cosmopolitan AD no longer needs the personal data for the purposes of processing, but the data subject requires them for the establishment, exercise or defense of legal claims;
 The data subject has objected to the processing pending verification of whether the legal grounds of Hotel Cosmopolitan AD take precedence over the interests of the data subject.

11.6 Portability of personal data between individual administrators - the data subject has the right to receive the personal data concerning him and which he has provided to Hotel Cosmopolitan AD in a structured, widely used and machine-readable format and has the right to transfer this data to another administrator without hindrance from the company to which the personal data has been provided, when the processing is based on consent or a contractual obligation and the processing is carried out in an automated manner. When exercising the right to data portability, the data subject has the right to obtain a direct transfer of the personal data from Hotel Cosmopolitan AD to another administrator, when this is technically feasible.

11.7 Objection to the processing of their personal data - data subjects have the right to object to Hotel Cosmopolitan AD against the processing of their personal data, and the hotel will terminate the processing, unless it proves that there are convincing legal grounds for the processing that take precedence over the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims.

In case of objection to the processing of personal data for the purposes of direct marketing, Hotel Cosmopolitan AD will terminate the processing immediately.

11.8 The data subject also has the right not to be subject to a decision based solely on automated processing, including profiling, which gives rise to legal consequences for the data subject or similarly significantly affects him;

11.9 Judicial or administrative protection in the event that the rights of the data subject have been violated - if the data subject considers that his right to the protection of personal data and privacy has been violated, he can lodge a complaint with the relevant supervisory authority -Commission for the protection of personal data or to seek his rights in court.

12. Disclosure of Personal Data
12.1. Hotel Cosmopolitan AD may disclose personal data to the following categories of persons:
 The persons to whom it applies

t the data, namely: persons using tourist services or products or who have submitted a request to use tourist services, as well as persons who are parties to tourist and/or other commercial transactions and contractual relations with the hotel;
 Persons who have the right to access personal data by virtue of a law or other regulatory act;
 Persons for whom the right arises by virtue of a contract concluded with Hotel Cosmopolitan AD.
13. Process for exercising the rights of data subjects:
13.1 Natural persons (data subjects) have the right at any time to request from Hotel Cosmopolitan AD:
 confirmation of whether data relating to them is processed by the hotel, what are the purposes of the processing, the categories of data and the recipients of this data or the categories of recipients to whom the data is disclosed;
 the hotel sends a message to them in an understandable form, containing the personal data being processed and any available information about the source of this data;
 information on the logic of any automated processing of personal data (if available) relating to natural persons, at least in the case of automated decisions pursuant to the General Regulation on the Protection of Personal Data and the Law on the Protection of Personal Data;

13.2 Upon request, Hotel Cosmopolitan AD provides the information described above free of charge.

13.3 Individuals have the right at any time to request Hotel Cosmopolitan AD to:
 delete, correct or block their personal data, the processing of which does not meet the requirements of current legislation
 notify the third parties to whom the personal data of the natural persons have been disclosed of any deletion, correction or blocking carried out in compliance (except for cases where this is impossible or related to excessive efforts for the company).

13.4 Individuals (data subjects) exercise their rights by submitting a written application to Hotel Cosmopolitan AD, containing: name, social security number, address and other identification data of the relevant individual; description of the request; preferred form of providing the information signature, date, mailing address and telephone number.

13.5 Submission of the application is free of charge.

13.6 When submitting an application by an authorized person, an express notarized power of attorney shall be attached to the application.

13.7 In case of death of the natural person, his rights are exercised by his heirs, and a certificate of heirs is attached to the application.

14. The application is considered and Hotel Cosmopolitan AD responds within 1 month from receipt of the request. If necessary, this period can be extended by another two months. The company informs the data subject of any such extension within 1 month of receiving the request, indicating the reasons for the delay.

15. Hotel Cosmopolitan AD provides an answer to the applicant taking into account the applicant's preferred form of providing the information.
16. When the data do not exist or their provision is prohibited by law, the applicant is denied access to them.

17. In the event that the applicant is not satisfied with the answer received and/or considers that his rights related to the protection of personal data have been violated, the applicant has the right to exercise his right of protection.

18. Contact details of the administrator:
Administrator: Hotel Cosmopolitan AD,
EIK: 201344433
Address: Ruse, 1 Dobri Nemirov St
E-mail: [email protected]
Phone: 082805050
Website: www.cosmopolitanhotelbg.com
19. Contact details of the supervisory authority:
Supervisory authority: Commission for the protection of personal data
Address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov" No. 2
Email: [email protected]
Website: www.cpdp.bg

Last updated: May 25, 2018.

Cosmopolitan Hotel & Wellness