Why book with us?

9 camera

Best price guaranteed when booking directly on our website!

Enjoy the perfect combination of modern comfort and Black Sea charm while relaxing in our spacious rooms and enjoying the expansive views.

With the option of a la carte or the convenience of all-inclusive dining, we will cater to your every desire.

Speranta - Hotel & Villas Central Beach
Kranevo 9649

+359 8888 333 22

https://sperantabeach.bg [email protected]

1. Introduction

These Terms and Conditions govern the reservation and accommodation services provided by Speranta Hotel & Villas, managed by YVONNE HOTELS EOOD (“we”, “us”, “our”).
By making a reservation through our website www.yvonne.bg, you (“guest”, “you”) agree to comply with and be bound by these Terms and Conditions.

2. Reservations and Contract

A reservation request is made when you complete our online booking form or booking process.
A booking is confirmed once you receive written confirmation from us and, if required, payment or deposit is received.
Reservation terms such as cancellation, prepayment, or refund depend on the selected rate or special promotion and will be clearly displayed during booking.
Guests must provide accurate personal details. We reserve the right to cancel any booking with incorrect or fraudulent information.

3. Prices, Payment, and Currency

All rates are shown in Bulgarian leva (BGN) and include applicable VAT and local taxes, unless otherwise stated.
Payment methods accepted: credit/debit card, cash, or bank transfer.
Payment or deposit requirements vary according to the chosen rate or special promotion.
Currency conversions displayed online are indicative; the confirmed rate at payment time is final.

4. Cancellation, Changes, and No-Show

Cancellation and modification terms vary by rate plan or promotion. Details are displayed during booking and on your confirmation.
In case of no-show, the amount specified under your rate policy may be charged.
Early departure may not be refunded unless otherwise stated.

5. Check-in / Check-out

Check-in: from 15:00
Check-out: until 11:00
Early check-in or late check-out may be available upon request and subject to an additional charge.
A valid ID or passport is required upon check-in.

6. Guest Rules and Hotel Policy

Smoking is permitted only in designated outdoor areas. Smoking inside rooms or indoor premises is not allowed.
Pets are allowed under the following conditions: maximum 10 kg, €15 per day.
Children’s conditions, extra beds, and baby cots depend on the selected rate, room, or promotion.
Guests must behave respectfully and comply with hotel rules. We reserve the right to refuse service or evict guests causing disturbance or damage.
Guests are liable for any damage caused to hotel or villa property during their stay.

7. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control (e.g., natural disasters, strikes, pandemics, government restrictions). In such cases, we will try to offer rebooking or refund options where possible.

8. Limitation of Liability

We make every effort to ensure accuracy of information and quality of services but are not liable for temporary service interruptions or external events beyond our control.
Our maximum liability for any claim shall not exceed the amount paid for your reservation.

9. Personal Data and Privacy

Your personal data is processed according to our Privacy Policy, available on our website and at the hotel reception. By making a reservation, you consent to such processing.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Bulgaria. Any dispute shall be settled by the competent Bulgarian courts.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The version published on www.yvonne.bg at the time of booking applies to your reservation.

1. Introduction

YVONNE HOTELS EOOD, managing Speranta Hotel & Villas, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data in accordance with the EU General Data Protection Regulation (GDPR) and Bulgarian law.

2. Data Controller

YVONNE HOTELS EOOD (ИВОН ХОТЕЛС ЕООД)
Gramos 22, Sofia, Bulgaria
VAT No.: BG207515738
Email: [email protected]
Phone: +359 888 833 322
Website: www.yvonne.bg

3. Data We Collect

Identity: name, title, date of birth, nationality
Contact: phone number, email, address
Booking: check-in/check-out dates, room or villa type, preferences, guests
Payment: card or bank details (processed securely)
Technical: IP address, browser data, cookies, website usage
Communication: emails or messages exchanged with the hotel

4. Purpose of Processing

We process your data to:

Manage reservations, check-ins, and accommodation services
Issue invoices and comply with accounting and legal obligations
Communicate with you about your booking
Send marketing or promotional materials only with your consent
Improve our services and website performance

5. Data Retention Policy

At Speranta Hotel & Villas, we retain personal data only for as long as necessary for legal, accounting, or operational purposes. The following retention periods apply as part of our internal policy:

📁 Speranta Hotel & Villas – Data Retention Policy

Purpose of Storage	Retention Period	Note
Data in the National Tourism Information System (ESTI)	5 years	Required under the Bulgarian Tourism Act
Guest registration card (paper or electronic)	up to 5 years	Securely destroyed after this period
Data in invoices and fiscal receipts	10 years	In accordance with the Accounting Act
Marketing / customer database	until consent is withdrawn	Stored only with explicit consent

We regularly review stored data and ensure secure destruction or anonymization after the expiration of the above periods.

6. Data Sharing

We do not sell, rent, or share your personal data with any third-party partners or marketing companies.
Your data may be disclosed only when legally required, for example to:

State authorities such as tax or law enforcement bodies, when obliged by law;
Technical service providers directly involved in maintaining our booking or IT systems, under strict confidentiality agreements.

7. Cookies and Analytics

Our website uses cookies for functionality, statistics, and personalization. You can control or disable cookies in your browser settings.

8. Data Security

We apply technical and organisational measures such as encryption, firewalls, and secure access to protect your personal data.

9. Your Rights

You have the right to:

Access your data
Correct or update it
Request deletion
Restrict or object to processing
Withdraw consent (for marketing)
File a complaint with the Commission for Personal Data Protection (CPDP) in Bulgaria

10. Contact

For any data inquiries:
📧 [email protected]
📞 +359 888 833 322
📍 Gramos 22, Sofia, Bulgaria

COMPETENT SUPERVISORY AUTHORITY

The competent supervisory authority on the territory of the Republic of Bulgaria is the Commission for Personal Data Protection (CPDP).

In case of doubt that your rights related to the protection of your personal data have been violated, you can report to:

Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Email: [email protected]
Website: www.cpdp.bg
Phone: 02 / 91-53-518

Speranta - Hotel & Villas