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Welcome to

Terizis Hotel - Le Rocher Terizis Le Rocher
Bulgarevo 9660

+359888833322

https://www.yvonne.bg [email protected]

1. MERCHANT DETAILS

Accommodation services and online reservations through the website are provided and managed by:

Name: DARRICOM EOOD
UIC (BULSTAT): 130856179
Company Representative (MOL): RADOSLAV TOSHEV
Registered Office and Management Address: Sofia, Sredets Region, 145 G. S. Rakovski Str., Entr. A, Fl. 3, Ap. 9, Bulgaria
Hotel Property Address: Terizis Le Rocher Hotel
Important for Cardholders: When making a transaction, the name of the merchant DARRICOM EOOD will appear on your bank statement and all reservation documents.

2. DESCRIPTION OF SERVICES AND PRICES

Services: The hotel offers accommodation in hotel rooms and villas, catering, use of a swimming pool, parking, and other tourist services. A full description of the amenities is available in the "Accommodation" section of the website.
Prices: All prices are announced in EURO (EUR) and include VAT, tourist tax, and insurance.
Periodic Services: The hotel does not offer subscription services with automatic recurring billing unless explicitly stated in a specific stay package.

3. ONLINE PAYMENTS AND SECURITY

This website is secure (Secure Site) and uses modern data encryption methods.

Virtual POS: Payments are processed through the secure page of the servicing bank. The hotel does not collect or store your bank card details.
Security Protocols: To protect you from fraud, we support the Verified by VISA and MasterCard ID Check authentication schemes.
Currency: Payment is made in Euro (EUR). When converting from another currency, the exchange rate of your servicing bank applies.

4. DELIVERY AND CONFIRMATION POLICY

The service is considered "delivered" upon the successful check-in of the guest. Following a successful payment for a reservation, you will receive a Booking Confirmation at the email address provided within a few minutes. Please present this confirmation (on paper or a mobile device) upon arrival at the reception.

5. CANCELLATIONS AND REFUNDS

Cancellation Deadlines: Cancellation terms depend on the selected rate (Flexible or Non-refundable) and are clearly indicated during the booking process.
No-show: In the event of a no-show without prior notice, the reservation amount will be retained as a penalty in accordance with the terms of the selected rate.
Refund Method: In the event of a valid cancellation, the amount will be refunded within 14 business days.
Mandatory Condition: All refunds for amounts paid by bank card are processed solely via a reverse transaction to the same card used for the initial payment.

6. GENERAL HOUSE RULES

Check-in / Check-out: Check-in after 15:00 | Check-out until 11:00.
Documents: A valid ID document is required upon check-in.
Pets: Pets up to 10 kg are allowed for a fee of 15 EUR per day.
Smoking: Smoking is prohibited in all indoor areas.
Liability: Guests bear full financial responsibility for any damaged or missing hotel property.

7. FORCE MAJEURE AND APPLICABLE LAW

DARRICOM EOOD shall not be held liable for non-performance due to force majeure circumstances (natural disasters, pandemics, strikes, etc.). All disputes shall be resolved by the competent Bulgarian courts in accordance with the laws of the Republic of Bulgaria.

8. PERSONAL DATA (GDPR)

Your personal data is processed solely for booking purposes and in compliance with the legal requirements of the Tourism Act. More information can be found in our Privacy Policy.

Last updated: May 17, 2026

Here is the English translation of the Privacy Policy, formatted with a clean and professional layout:

1. Introduction

DARRICOM EOOD, managing Terizis Le Rocher Hotel, respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and store your personal data in accordance with the General Data Protection Regulation (GDPR) and Bulgarian legislation.

2. Data Controller

DARRICOM EOOD

Manager / Representative: RADOSLAV TOSHEV
Address: Sofia, Sredets Region, 145 G. S. Rakovski Str., Entr. A, Fl. 3, Ap. 9, Bulgaria
VAT No: BG130856179

3. What Data We Collect

Identification data: name, date of birth, nationality
Contact data: telephone, email, address
Reservation data: dates of stay, room type, preferences, guests
Payment data: credit card or bank account details (processed securely)
Technical data: IP address, browser type, cookies, website usage
Communication: emails or messages exchanged with the hotel

4. Purposes of Processing

Management of reservations, check-ins, and issuing invoices
Compliance with tax and legal obligations
Communication with the guest regarding their reservation
Sending marketing materials only upon explicit consent
Improving services and website performance

5. Data Retention Policy

At Terizis Le Rocher Hotel, we store personal data only for the periods necessary to fulfill legal, accounting, or operational purposes. The following retention periods are part of our internal policy:

📁 Data Retention Policy of Terizis Le Rocher Hotel

Purpose of Retention	Retention Period	Notes
Data in ESTI (National Tourist Information System)	5 years	Mandatory under the Tourism Act
Guest Registration Card (paper or electronic)	Up to 5 years	Destroyed after this period
Data in invoices and cash receipts	10 years	Pursuant to the Accountancy Act
Marketing / customer database	Until consent is withdrawn	Stored only with explicit consent

We regularly review stored data and ensure its destruction or anonymization after the expiry of the above periods.

6. Data Sharing

We do not sell, rent, or share personal data with third parties or marketing companies.

Data may be provided only when required by law, for example to:

State authorities – tax, regulatory, or law enforcement authorities, when mandatory;
Technical providers who maintain our systems, under strict confidentiality.

7. Cookies and Analytics

The website uses cookies for functionality, statistics, and personalization. You can manage them through your browser settings.

8. Security

We implement technical and organizational security measures, including encryption, firewalls, and restricted data access.

9. Your Rights

You have the right to:

Access your personal data
Correct or update information
Request erasure (right to be forgotten)
Restrict processing
Withdraw consent (for marketing)
Lodge a complaint with the Commission for Personal Data Protection (CPDP)

10. Contacts

For questions regarding personal data:

Address: Sofia, Sredets Region, 145 G. S. Rakovski Str., Entr. A, Fl. 3, Ap. 9, Bulgaria

COMPETENT SUPERVISORY AUTHORITY The competent supervisory authority on the territory of the Republic of Bulgaria is the Commission for Personal Data Protection (CPDP). If you suspect that your rights related to personal data protection have been violated, you can file a report to:

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Email: [email protected]
Website: www.cpdp.bg
Telephone: 02 / 91-53-518

Terizis Hotel - Le Rocher